Refund Policy

Return & Exchange Policy

Not satisfied with your order or ordered the wrong size? No worries — you have 30 days to return or exchange your item.

Returns – In 4 Simple Steps

  1. Request Return Form Email us at info@brittanyandchad.com and we'll send you a return form. Please read the conditions carefully before sending anything back.
  2. Fill in the Form Complete the return form in full.
  3. Send the Package Return your item(s) along with the completed form to the return address listed.
  • Shipping costs are at your own expense.
  • Make sure to use a trackable shipping service.
  1. Refund Processed Once we receive your return, we'll refund the full purchase amount to your account within 5 business days.

Exchanges – For Wrong Size

  1. Request Exchange Email info@brittanyandchad.com with your order number and the correct size you'd like.
  2. Complete the Exchange Form We'll send you the exchange form to fill in.
  3. Send Back the Item Ship the original item with the completed form to the provided address. Include Track & Trace.
  4. Receive New Item Once we receive your return, we'll ship the correct size to you for FREE.

Exchanges – For Damaged or Incorrect Items

  1. Report the Issue Email info@brittanyandchad.com with photos or a short video of the damaged or incorrect item, and a short description of the issue.
  2. Validation Our team will review the issue and confirm eligibility.
  3. Replacement Sent A free replacement will be processed and sent to you.
  4. Tracking Details Shared We'll email you the tracking number once your replacement has shipped.

Important Notes

  • Always include the completed return form in your package.
  • To request the form, email: info@brittanyandchad.com
  • If the return is caused by the customer, the customer is responsible for the shipping fee.
  • If the item you received is damaged or incorrect due to our error, we will cover the return shipping costs in full.