Shipping Policy

When can I expect my order?

Our average delivery time is 5 to 7 business days. In 99% of cases, orders are delivered within the expected delivery time. In rare cases, delivery may be delayed by 2 to 3 days if an item is temporarily out of stock. If your package is lost during delivery, we will ensure a new package is sent to you at no additional cost.

How much are the shipping costs?

We offer FREE shipping on all U.S. orders with Track & Trace included. We ship with UPS.

Returns and Exchanges

I want to return an item, what should I do?

If you are not satisfied with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition with all labels and tags attached. The product must not show any signs of use.

Before returning your item, please contact our customer service at info@brittanyandchad.com and let us know the reason for your return so we can process your request correctly. Return shipments must always include a Track & Trace code. The sender is responsible for the return shipment.

Once we receive your returned item in good condition, we will credit the full purchase amount to your account within 7 business days.

Cancellation Policy

Due to our fast order processing, we are unable to process cancellations once an order has been placed. For more information about returns or exchanges please contact us at info@brittanyandchad.com.

I received a damaged or incorrect product, what now?

We always do our best to deliver high quality products. However, if you unexpectedly receive a defective or damaged item, please follow the steps below:

  1. Contact our customer service at info@brittanyandchad.com and send proof of the defect or damage in the form of a photo or short video.
  2. Our team will forward your evidence to the relevant department for validation.
  3. Once validated, we will send you a FREE replacement at no cost to you.
  4. After your replacement has been shipped, our customer service will provide you with the new tracking information.

Please note that in the case of a damaged or defective item, we offer a free replacement only. The customer is not required to return the damaged item.

How can I track my order?

You can find your Track & Trace code in the order confirmation email you received after placing your order. Track your order by entering your email address and order number on our tracking page.

If your tracking information does not show any updates yet, please note that tracking details become available once your package has been processed by the carrier. Occasionally there may be a short delay in tracking updates — this does not mean your order has not shipped.

Important Note

If a customer refuses delivery or does not collect their order within the specified time period (usually 5 to 7 days), we are not responsible for the uncollected package and cannot provide a refund.